Appointments

Book your appointment by using Anima

Anima Online Triage is accountless access, meaning you do not need to register or make an account. 

You can request the clinician (as long as they are working) of your choice and choose to be contacted by the surgery by telephone or secure message.  If we need to see you we will usually give you an appointment the same day depending on avaliability.

Administration requests can also be completed and sent to us via Anima. 

Anima is available to all Ravenswood Medical Practice patients and you can use it to ask about your children or other people you care for (as long as they are registered with us).

We are encouraging everyone who has access to a computer, smartphone or tablet to use Anima from the link above or on our home page.

If you do not have access you can still contact the surgery by telephone on 01473 271122.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. 

• use your NHS Account (through the NHS website or NHS App)
• using SystmOnline
• Contact us via Anima
• phone us on 01473 271122 Monday to Friday from 8am to 6.30pm

If you need medical help now, use NHS 111 online or call 111. This is for physical and mental health issues – simply select the correct option after dialling.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Suffolk GP+ is for people who need a doctor's or nurses appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note: patients cannot refer themselves to this service. 

The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixstowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation. 

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, it is important to call reception before 12:00 midday, to ensure the visits can be scheduled for the day.

You may only request a home visit if you are housebound. A GP/Clinical Practitioner will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We have a texting service which allows you to receive confirmation and reminders about your appointments

Please remember to update your contact details with us when you change address, telephone numbers and email address.