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Ravenswood Health Centre, 24 Hening Avenue, Ipswich, IP3 9QJTel: 01473 271122
The electronic prescription service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances form. What does this mean for you? If you collect your prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time. You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive. Please click here for more information.
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from March 2020.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
Read more about EPS on the NHS website.
Prescriptions for new medication can only be issued following consultation with the doctor.
If you require regular medication your doctor will issue you with a repeat prescription computer slip. You can request repeat medication by dropping the slip into the surgery or sending it in by post with a stamped addressed envelope if you are unable to collect the prescription yourself. You can also request repeat medication online.Please allow 72 working hours (3 working days) for prescriptions to be processed by the surgery before collection. If your prescription is sent to a pharmacy please allow an additional 24 hours before collection.
In all cases please try to use the request slip (the right hand side of your last prescription) and ensure that you tick the items required.
We regret that we are unable to take requests for repeat prescriptions over the telephone. This is because confusion can arise over drug names and in order that errors do not occur and that our systems are as safe as possible the practice has a policy not to accept telephone requests for repeat medication.
Please allow 72 hours for repeat prescriptions to be processed.
Please ensure that you request your next prescription in plenty of time before your current supply runs out - particularly when approaching periods of public holidays or when you are planning your annual holiday. The following schedule shows when you can expect your prescription to be available for collection following a request:
Available for Collection
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Collection of Repeat Prescription
Due to new GDPR guidelines, the practice requires photo ID of any person(s) collecting any prescription on behalf of the patient. Please ask reception for more information.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
NHS prescription charge increase from 1 April 2020 – England only
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website