Welcome to Ravenswood Medical Practice
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
**Important changes about our appointment system**
Patient First Appointment System
I would like to explain some changes we are making in our Patient First appointment system.
Since the introduction of this system, there has been a big improvement in the availability of appointments for our patients. However, there are some more changes that can be made to the system that we think will improve the service for our patients, but which will also make the service more manageable for our clinicians.
As you are probably aware, the demand for GP appointments keeps increasing in the United Kingdom year on year with no increase in the number of general practitioners to cope with this extra workload. This is the main reason why the traditional appointment system, where patients could book ahead, became untenable.
The new system does allow us to see people quickly when they most need to be seen, but there are some days when the demand for appointments exceeds our ability to provide all those that are needed. We will, therefore, be introducing a cap on the number of contacts each clinician can take during a day because we have found that taking more than this level is unsafe both for patients and, in the long run, unsustainable for the clinicians.
It is, therefore, possible that if you telephone on a particular day you may be asked to phone back on another day if our capacity for that day has been reached. If your problem is of an urgent nature we will, of course, accommodate you as normal.
To increase your chances of being seen on a particular day, it is recommended that you phone in the morning as we are then much more likely to be able to see you that day. The point at which our capacity to accept routine phone calls will vary according to the particular demand on that day and also the number of clinicians that we have available.
Inevitably, on some days, some doctors’ capacity will be reached before other doctors’ and if you particularly want to speak to a specific doctor you may be asked to phone back the next day that that doctor is available. It is better and more efficient if you try to discuss matters with the doctor who is looking after you, rather than speaking to another, unless it is urgent.
We are working hard to improve the speed at which we telephone people back however you are more likely to be called back quickly if your problem seems to be urgent or important and it is, therefore, helpful if you can give the receptionist an outline of what the problem is when you telephone
If, for instance, you are phoning about a result or a review of your medication, it is more likely that the clinician will call you back later in the day when all the urgent telephone calls have been dealt with.
Some tips for making our service more efficient:
- We get a fairly large number of calls from patients enquiring about test results that have been requested by hospital specialists. The results of these tests always go back to the person who ordered the test, i.e. the hospital specialist, and they do not come to us as a matter of routine. Therefore, if you have a query about a hospital test, e.g. scan or x-ray, you should telephone the hospital consultant’s secretary in the first instance.
- If you receive a letter from the hospital requesting that you contact your GP to collect medication or to discuss a result, please be aware that we may not have yet received or processed the letter from the hospital. It is, therefore, always worth waiting a few days before you contact us.
- Please be aware that if you regularly see a GP, but develop a new illness, e.g. sore throat, cough, earache, etc., this problem could be readily dealt with by one of our nurse practitioners who specialise in this type of illness. They are fully trained and experienced in dealing with these types of conditions and are able to prescribe, as well as refer on for further tests. You may find that your GP might make an appointment with a nurse practitioner if they feel this is more appropriate for you.
Dr H M Lloyd MB BS MRCP MRCGP
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