This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.



Welcome to Ravenswood Medical Practice

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Are you taking Gabapentin or Pregabalin?

These drugs will be reclassified as Controlled Drugs (CDs) from 1 April 2019. You will be prescribed a maximum of 30 days' supply by your doctor. You must collect your medicine from the pharmacy within 28 days of the date on the prescription, including any medicine 'owed' to you.

you will need to request repeat prescriptions each month from the GP, it is no longer possible to have repeat or 'batch' dispensing. 

If your GP practice does not use the electronic prescription service for controlled drugs, you or your representative will need to visit the GP practice to collect your prescription each month. 

When collecting your medicine you or your representative will need to show proof of identity and to sign the back of the prescription. 

Our charity for 2019 


Are you isolated or lonely or would you like to make new friends?

Do you need extra support or are you looking for professional respite care for a loved one

WE CAN here for website

Parkrun: the impact on health and wellbeing

If you are interested in:

  • improving health and wellbeing through physical activity, including volunteering
  • opportunities to socialise, make friends and be part of a welcoming, supportive community
  • activities that are free, outdoors and accessible to all

Parkrun could be the answer

  • free, weekly 5k events for all ages from 4+, every Saturday morning, in areas of open space
  • 2k junior parkruns for 4-14 year olds and their families on Sunday mornings
  • over 750 locations in UK
  • organised by local volunteer teams
  • Not races: walk, run, jog, volunteer or spectate
  • taking part is easy: register once on the parkrun website, print off your personal barcode and head down to your local event
  • parkrun is open to all, including those who are inactive or have health conditions or disabilities.

Whether people want to improve fitness, make new friends, cope with health problems, learn new skills or simply be outside with others, parkrun has a positive impact on health and wellbeing and changing lives. 

click here for more information. 

Cervical Screening: Early diagnosis

Cervical screening (the smear test) can identify abnormal cells before they turn into cancer. Research show that cervical screening prevents at least 2,000 cervical cancer deaths each year in the UK, and that smear test prevent 75% of cervical cancers from developing. Women ages 25 – 49 are invited once every 3 years. Women aged 50 – 64 will be invited once every 5 years.

Usual GP (Named Accountable GP)

All regular patients at the Ravenswood Medical Practice are allocated a “Usual GP”. This is the named accountable general practitioner who is responsible for your overall care at the practice.

If you are a registered patient, but are unsure who your usual GP is, you should contact your surgery.

If you wish to change your usual GP, please contact us, putting your request in writing. If you have a preference as to which GP you would prefer, the practice will make reasonable efforts to accommodate this request. However, this may not always be possible and we may have to assign a different GP.

Dr Frankenberg has now left the practice and therefore all patients that were allocated to Dr Frankenberg will be re-allocated a "Usual GP" at the practice.

**Important changes about our appointment system**

Patient First Appointment System

  • I would like to explain some changes we are making in our Patient First appointment system.  

  • Since the introduction of this system, there has been a big improvement in the availability of appointments for our patients. However, there are some more changes that can be made to the system that we think will improve the service for our patients, but which will also make the service more manageable for our clinicians. 

  • As you are probably aware, the demand for GP appointments keeps increasing in the United Kingdom year on year with no increase in the number of general practitioners to cope with this extra workload. This is the main reason why the traditional appointment system, where patients could book ahead, became untenable.

  • The new system does allow us to see people quickly when they most need to be seen, but there are some days when the demand for appointments exceeds our ability to provide all those that are needed.  We will, therefore, be introducing a cap on the number of contacts each clinician can take during a day because we have found that taking more than this level is unsafe both for patients and, in the long run, unsustainable for the clinicians. 

  • It is, therefore, possible that if you telephone on a particular day you may be asked to phone back on another day if our capacity for that day has been reached. If your problem is of an urgent nature we will, of course, accommodate you as normal. 

  • To increase your chances of being seen on a particular day, it is recommended that you phone in the morning as we are then much more likely to be able to see you that day. The point at which our capacity to accept routine phone calls will vary according to the particular demand on that day and also the number of clinicians that we have available.

  • Inevitably, on some days, some doctors’ capacity will be reached before other doctors’ and if you particularly want to speak to a specific doctor you may be asked to phone back the next day that that doctor is available.  It is better and more efficient if you try to discuss matters with the doctor who is looking after you, rather than speaking to another, unless it is urgent. 

  • We are working hard to improve the speed at which we telephone people back however you are more likely to be called back quickly if your problem seems to be urgent or important and it is, therefore, helpful if you can give the receptionist an outline of what the problem is when you telephone

  • If, for instance, you are phoning about a result or a review of your medication, it is more likely that the clinician will call you back later in the day when all the urgent telephone calls have been dealt with.  


Some tips for making our service more efficient: 

  • We get a fairly large number of calls from patients enquiring about test results that have been requested by hospital specialists. The results of these tests always go back to the person who ordered the test, i.e. the hospital specialist, and they do not come to us as a matter of routine.  Therefore, if you have a query about a hospital test, e.g. scan or x-ray, you should telephone the hospital consultant’s secretary in the first instance.

  • If you receive a letter from the hospital requesting that you contact your GP to collect medication or to discuss a result, please be aware that we may not have yet received or processed the letter from the hospital. It is, therefore, always worth waiting a few days before you contact us. 

  • Please be aware that if you regularly see a GP, but develop a new illness, e.g. sore throat, cough, earache, etc., this problem could be readily dealt with by one of our nurse practitioners who specialise in this type of illness. They are fully trained and experienced in dealing with these types of conditions and are able to prescribe, as well as refer on for further tests.  You may find that your GP might make an appointment with a nurse practitioner if they feel this is more appropriate for you. 



scrWho can see my health record?

To treat you safely and well, it is important that professionals you see can access your health record.

Only by letting your GP surgery know it is ok will your notes be available to be seen by other professionals such as hospital clinicians, paramedics or district nurses that are involved in your care. 

How do I make my record available to health professionals?

Simple. Complete this form and hand it into your GP surgery. There are two ways that this sharing can happen and it’s important you understand what they are so you can make the right decision for you.

Patient information

Consent form

Breast Cancer Screening in Suffolk is part of the NHS Cancer Screening Programmes. 

Breast Screening in Suffolk is provided by Ipswich Hospital for the residents of East Suffolk

To get the most from the breast screening programme it is important that women attend for screening when they receive their personal invitation.  It is also important that they tell their doctor whenever they move, this ensures that the invitation letters go to the correct address. 

The uptake for Ravenswood Medical Practice between 2016/17 was 74%

The average uptake for East Suffolk was 78%

The national minimum standard is 70%

Women >70 may request screening 3 yearly.  Most women will be invited for their first screen between the ages of 50 and 51 and then be will be recalled within 36 months for their subsequent screens.

For more information on either breast screening or cervical screening go to

Wheelchair Weighing Service

Leading lives is committed to working in partnership with organisations throughout Suffolk in "Promoting Community Health and Wellbeing"

As part of this, Leading Lives has Wheelchair Weighing Scales in 3 major Suffolk towns, so that wheelchair uses have the ability to weigh themselves.


(Booking required in advance)

Your nearest location is: RUSHMERE COMMUNITY HUB, Humber Doucy Lane, Ipswich, Suffolk, IP4 3PD.

Monday-Friday 9am-4pm, appointments only 01473 720488

Web: Email:

Click Here to log on to your personal profile. You can book, cancel your appointments, order prescriptions and update your information using this link. Your medical summary can also be viewed using this link.    

We would appreciate it if you would take a few minutes to complete our friends and family test. Please click below to start the test. Thank you

click here to take test

click here for April 2018 survey results


ihlogo.gif                          IESCCG-logo.png96639-CQC-logo1.png








(Site updated 17/06/2019)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website