Complaints & Feedback

We always try to give you the best services possible, but there may be times when you feel this has not happened.

Ravenswood Medical Practice Complaints Procedure

This leaflet explains what to do if you have a complaint about the services that we provide for you. If you make a complaint about our services, we will ensure your care is not affected.

We hope you will use this procedure to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made. However, we are not able to deal with questions of legal liability or compensation. If you wish to make a verbal complaint, please tell somebody at the Reception Desk. It may be something we can explain or put right immediately.

If you would like to complain more formally, please email rmp.adminteam@nhs.net or write to our Practice Manager, who will take full details of your complaint and decide how best to undertake the investigation.

Please read our Complaints Policy. 

Thank you

Any individual that uses services delivered by Ravenswood Medical Practice can make a complaint if they are dissatisfied with a service.  However, please note that we keep strictly to the rules of medical confidentiality. 

Therefore, if you are making a complaint on behalf of someone else we will need their informed consent for you to act on their behalf.

If someone lacks capacity to provide such consent we would need to be satisfied that you are acting in their best interests. If the complaint investigator is not satisfied that this is the case, we will inform you in writing, stating the reasons for this decision and any response we may be able to provide will be limited in its content.

We’d also like to hear from you if you are pleased with the service you’ve received. We’ll let the staff involved know and share the good practice across our teams.

You can do this by speaking with our team when you are at the practice or recieving phonecalls.

You can also write into the practice, or send us an email using our email address: rmp.adminteam@nhs.net

We are continually looking to turn our patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families. We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences.